Lesson 1, Topic 1
In Progress

Communicating with the Pet Parent

Dustin Sumner September 23, 2025

BE SURE TO READ ALL THE INFORMATION ON EVERY SLIDE.

In this lesson we will emphasize the importance of clear and professional communication with pet parents regarding the grooming needs of double-coated dogs, especially when shaving is requested. Groomers should educate pet parents on the risks of shaving, discuss alternative solutions like brushing and deshedding, and ensure they fully understand the grooming process by assessing the coat together and explaining pricing, maintenance, and potential challenges.